Return Policy
Thank you for shopping at MD Industrial Salvage. We want you to be completely satisfied with your purchase. If you’re not satisfied for any reason, we offer a 30-day money-back guarantee and free return shipping. Please review the following information to understand our return process.
30-Day Money-Back Guarantee including shipping
We offer a 30-day money-back guarantee on all purchases made through our website. If you’re not completely satisfied with your order, you can request a return within 30 days of the purchase date. Please note that the 30-day period starts from the day you received the item.
Free Return Shipping
We are pleased to offer free return shipping for eligible returns within the 30-day window. This means you won’t incur any shipping costs when returning items to us. However, we require you to follow our return process and obtain a return label before sending the item back to us.
Return Process
To initiate a return, please follow these steps:
1. Contact our customer service team at 443-645-6068 to request a return label. You will need to provide your order number and the reason for the return.
2. Our customer service team will provide you with a return label and detailed instructions on how to package and ship the item back to us.
3. Package the item securely, including all original packaging, accessories, and documentation.
4. Attach the provided return label to the package.
5. Drop off the package at designated shipping carrier.
Return Conditions
Please ensure that the item you’re returning meets the following conditions:
– The item must be in its original condition, including all packaging, accessories, and documentation.
– The item must be unused, undamaged, and in resalable condition.
– Returns must be initiated within 30 days of the purchase date.
– The return must be accompanied by the provided return label.
Refund Process
Once we receive the returned item and verify its condition, we will initiate the refund process. Refunds will be issued using the same payment method used for the original purchase. Please allow 2-4 Business days for the refund to reflect in your account once the item has been received back to us.
Exclusions
The following items are not eligible for return:
– Items that exclusively say No-Returns or Guarantees in the listing, there aren’t many.
– Parts Only Items
Contact Us
If you have any questions or concerns about our Return Policy, please contact our customer service team at 443-645-6068. We are here to assist you and ensure your shopping experience with us is a positive one.
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Last updated: 08/29/23